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FAQ

Washing machines

  • How many kg can professional washing machine handle in comparison to a household?
    The professional washing machines can handle the same number of kilograms as the domestics, but the programs are designed to handle less to secure the best result every time.
  • Can I switch connection to electric power supply from 230v to 400v and vice versa?
    Yes, you can switch from 230v to 400v. However, this does not apply to models that have been supplied with 400v from the start.
  • Can I customize programs to my needs?
    Yes, you can customize programs to your needs. In order to do that, you should book a visit from a technician who will be able to customize programs according to your needs. Technician can be ordered here: ----------
  • How many years of warranty does the machine have?

    All ASKO Professional products have 1 year warranty from the date of purchase. Read more about 1 year warranty here: ---------

  • What is the difference between a professional washing machine and a household one?
    Professional machines are more robust, reliable and built to work longer than a household machine. They are the best choice for companies where the machines run more often.
  • Do all the machines comply with disinfection requirements?
    There are three different disinfection programs to choose from: 90 °C, 60 °C and 40 °C. For the 60 °C and 40 °C programs a special detergent for correct disinfection is needed. All disinfection programs are developed to fulfill the authorities’ demands for washing clothes in the Health Care sector. Based on International Organization for Standardization’s guidelines (ISO EN15883 ) disinfectant washing is described as: 1. minimum 80 °C for at least 10 min. or 2. minimum 60 °C for 60 min. if the rinse water is not recycled. The disinfection programs are preinstalled on WMC622/74x/94x. On other ASKO Professional washing machines they can be installed on by an ASKO technician, who you can book here: ----
  • Which models have a disinfection program of 60º C for 60 min or 85º C for 10 min?
    All models can have the possibility for programs that comply with this standard. The disinfection programs are preinstalled on WMC622/74x/94x. On other ASKO Professional washing machines they can be installed on by an ASKO technician, who you can book here: ----
  • Can I connect the washing machine to an existing payment system?
    Yes, on our 7 and 9 kg models it is possible to connect the product to the existing payment system. In some cases, a communication interface must be installed beforehand. Please contact our service department for further assistance. Find contact information here: --------
  • Can I connect detergent auto dosing system?
    Yes, you can connect all ASKO Professional washing machines to an external detergent auto dosing system. They are tested with auto dosing systems from Diversy, ECO-lab and SEKO, but can also be used with other ones as well.
  • Can I connect payment system?
    Yes, you can connect 7 and 9 kg models to an external payment system. The machines are tested with payment systems from BEAS and Aptus, but can be used with other ones as well.
  • Can I purchase service packages?
    Unfortunately, at the moment you cannot purchase a service package. We are constantly working to optimize our service. If you sign up for our newsletter, you can get the latest product and service news. Registration here: -----------
  • Why does it say "Close the door" on the display?
    The indication "Close the door" on the display means that the door is not closed properly. Close the door and press "Start".
  • Why does it say "Imbalance" on the display?
    The machine stops the spin cycle if there is too much imbalance. The washing machine restarts the spin cycle and hopefully the washing is better distributed in the drum. This procedure can be repeated up to 10 times. If the machine still fails to find a good balance, the program jumps to the next step. The error message requires no action.
  • Can I connect the washing machine to hot water supply?
    Yes, all ASKO Professional washing machines can be connected to hot and cold water. It is possible to have both parts at the same time, so that you can save as much as possible on the electricity consumption.
  • Can I use all washing machines in the marine specific electric connection (60hz)?
    Not all machines can be connected, but we have 1 model developed specifically for marine and offshore use. Read more here: -------
  • Who can help me with installation of machine or payment and dosage systems?
    We can help you with installation if you contact our sales dept on phone ---------
  • Where can I purchase the products?
    You can purchase the products at the nearest dealer, see map here: ---. You can also contact us on the phone number: ---.
  • Where can I see the products?
    You can purchase the products at the nearest dealer, see map here: ---. You can also contact us on the phone number: ---.
  • Can I reverse the door?
    No, it is unfortunately not possible to reverse the door.
  • What does the error code mean?
    The appliances indicate error codes in order to give advice to the user and to simplify service. If an error has occurred during the program, an error message will appear in the display. After action, turn the machine off and on again. Explanations of error codes are included in the user manual.
  • What is the cost for making customized program?
    It costs xxx, - incl. VAT to design a special program. Please contact our service department at phone ------ or mail ------- and they will be able to assist you further.
  • How often should I clean the machine?
    Cleaning should be done regularly. The frequency depends on the use of the machine. Care and cleaning advice can be found in the user manual.

Tumble Dryers

  • What is the fastest drying time?
    The drying time depends on several reasons: what model do you have, how wet the clothes are, what kind of material it is and how big of a load did you have. We recommend that fabrics to be tumble-dried are centrifuged at min. 1000 rpm or more to remove as much as possible water during the wash process. Examples of program durations are found in the user manual.
  • Can I switch from connection to electric power supply from 230v to 400v and vice versa?
    Yes, you can switch from 230v to 400v. However, this does not apply to models that have been supplied with 400v from the start.
  • What energy class are ASKO dryers?
    According to current legislation, there are no requirements for energy classification for devices for commercial use. Therefore, no energy labels are found.
  • What is the difference between a professional dryer and a household one?
    Professional machines are robust and reliable machines that are built to last longer and are the best choice for businesses where the machine runs often.
  • Can I reverse the door?
    Yes, you can reverse the door. Read how in the user manual for your product.
  • Can I connect payment systems?
    Yes, our 7 and 9 kg tumble dryers can be connected to external payment systems. The machines are tested with BEAS and Aptus payment systems, but can be used with other systems as well.
  • Does the dryer come with a mounting bracket to stack it on top of a washing machine?
    Yes, a simple kit comes with the dryer. If you want a more stable assembly set, you can buy a stacking set. Read more here ----------
  • How many kilograms can professional tumble dryer handle in comparison to a household?
    The professional tumble dryers can handle the same number of kilograms as the domestics, but the programs are designed to handle less to secure the best result every time.
  • What is the difference between a heat pump compared to a ventilation tumble dryer?
    The heat pump dryers significantly save energy. This is especially important for business areas where the tumble dryers run constantly.
  • What can I do if the tumble dryer does not dry properly?
    There could be several reasons for this, for example if you have opened the door during drying and the moisture reading has been disturbed, if the lint filter needs to be cleaned, condensation container is full (if your model has it), if you chose the program not suitable for the fabric drying, or if the filter is blocked with lime.
  • Why does it take long time to dry the clothes?
    Drying time depends on the model of your tumble dryer, how wet the laundry is, what kind of material it is and how much is loaded into the machine. If the drying takes too long, one reason for that can be that the lint filter has not been properly cleaned. Instructions for that can be found in the chapter "Care and cleaning" in the user manual.
  • Why does tumble dryer make noise?
    There could be several reasons for this, for example if the tumble dryer has not been used over a longer period of time, so can a bouncing sound occur due to a malformation of the support wheel, which will go away a during the first cycle after this standstill. Other reason can be if you have loaded too much laundry. Noise from the outlet pump can occur if the lint that comes from the laundry has passed through in the outlet pump.
  • Who can help me with installation (machines, payment)?
    Please contact our sales department on tel. --------- they will be able to help with info about installation.
  • Where can I purchase the products?
    Find a dealer near you here: -------- You can also contact us on phone -------
  • Where can I see the products?
    You can see exhibited products here ---------
  • What does the error code mean?
    The appliances indicate error codes in order to give advice to the user and to simplify service. If an error has occurred during the program, an error message will appear in the display. After action, turn the machine off and on again. Explanations of error codes are included in the user manual.
  • How often should I clean the machine?
    Cleaning should be done regularly. The frequency depends on the use of the machine. Care and cleaning advice can be found in the user manual.

Drying Cabinets

  • Does the ASKO Professional drying cabinet fits the size of my previous one?
    Depending on the size you previously had. You can read more about the dimensions under each product. Read more here: ------------------------
  • Why choose a drying cabinet instead of a tumble dryer?
    Drying cabinets are especially useful when you have to dry different types of clothes quickly, even coarse outerwear and shoes. Being practical, but also gentle on your most sensitive fabrics, it uses no mechanical action that can wear your clothes. The air stream transports residual moisture and it’s almost like drying outdoors. There are also significant energy savings due to the heat pump technology.
  • What is the drying time of the drying cabinet?
    Drying time depends on type of machine, how wet the laundry is, what kind of material it is and how much is loaded into the machine. We recommend that textiles are centrifuged at 1000 rpm or more, or drained as much as possible if centrifuging is not possible.
  • How many kg of clothes can the drying cabinet dry?
    ASKO's Professional drying cabinets can dry up to 4 kg of clothing per time. See more about the capacity of the simple model. See model here: -------------
  • Can I purchase accessories for the drying cabinet?
    Yes, you can. There are several different types of accessories. Read more here: ---------
  • Can I switch from connection to electric power supply from 230v to 400v and vice versa?
    No, this is not an option for drying cabinets.
  • Can you dry anything other than clothes in the drying cabinet?
    Yes, it is possible to dry different items, for example, shoes, boots, quilts, and more.
  • Where can I purchase ASKO Professional drying cabinet?
    Find a dealer near you here: -------- You can also contact us on phone -------
  • Where can I see the product displayed?
    You can see exhibited products here ---------
  • Can I connect payment systems?
    No, this is unfortunately not possible.
  • Should I fix the cabinet to the wall?
    As a security measure, we always recommend that you fixate the cabinet to the wall. This avoids the closet from tipping over.
  • Should I connect the vented drying cabinet to the ventilation system?
    Yes, you should connect the drying cabinet with vented technology to the ventilation system. For the drying cabinet with heat pump technology it is not necessary to connect to the ventilation system, as the moisture that condenses during the process is led to a draining water tank or through the hose to the drain.
  • Can I connect a drainage hose to the drying cabinet with the heat pump?
    Yes, you can connect it. It will be delivered together with the drying cabinet. You can read more about how to mount it in the user manual of your product.
  • What does the error code mean?
    The appliances indicate error codes in order to give advice to the user and to simplify service. If an error has occurred during the program, an error message will appear in the display. After action, turn the machine off and on again. Explanations of error codes are included in the user manual.