FAQ

The professional washing machines can handle the same number of kilograms as the domestics, but the programs are designed to handle less to secure the best result every time.

Yes, you can switch from 230v to 400v. However, this does not apply to models that have been supplied with 400v from the start.

Yes, you can customize programs to your needs. In order to do that, you should book a visit from a technician who will be able to customize programs according to your needs. Technician can be ordered here: ----------

All ASKO Professional products have 1 year warranty from the date of purchase. Read more about 1 year warranty here: ---------

Professional machines are more robust, reliable and built to work longer than a household machine. They are the best choice for companies where the machines run more often.

There are three different disinfection programs to choose from: 90 °C, 60 °C and 40 °C. For the 60 °C and 40 °C programs a special detergent for correct disinfection is needed. All disinfection programs are developed to fulfill the authorities’ demands for washing clothes in the Health Care sector. Based on International Organization for Standardization’s guidelines (ISO EN15883 ) disinfectant washing is described as: 1. minimum 80 °C for at least 10 min. or 2. minimum 60 °C for 60 min. if the rinse water is not recycled. The disinfection programs are preinstalled on WMC622/74x/94x. On other ASKO Professional washing machines they can be installed on by an ASKO technician, who you can book here: ----

All models can have the possibility for programs that comply with this standard. The disinfection programs are preinstalled on WMC622/74x/94x. On other ASKO Professional washing machines they can be installed on by an ASKO technician, who you can book here: ----

Yes, on our 7 and 9 kg models it is possible to connect the product to the existing payment system. In some cases, a communication interface must be installed beforehand. Please contact our service department for further assistance. Find contact information here: --------

Yes, you can connect all ASKO Professional washing machines to an external detergent auto dosing system. They are tested with auto dosing systems from Diversy, ECO-lab and SEKO, but can also be used with other ones as well.

Yes, you can connect 7 and 9 kg models to an external payment system. The machines are tested with payment systems from BEAS and Aptus, but can be used with other ones as well.

Unfortunately, at the moment you cannot purchase a service package. We are constantly working to optimize our service. If you sign up for our newsletter, you can get the latest product and service news. Registration here: -----------

The indication "Close the door" on the display means that the door is not closed properly. Close the door and press "Start".

The machine stops the spin cycle if there is too much imbalance. The washing machine restarts the spin cycle and hopefully the washing is better distributed in the drum. This procedure can be repeated up to 10 times. If the machine still fails to find a good balance, the program jumps to the next step. The error message requires no action.

Yes, all ASKO Professional washing machines can be connected to hot and cold water. It is possible to have both parts at the same time, so that you can save as much as possible on the electricity consumption.

Not all machines can be connected, but we have 1 model developed specifically for marine and offshore use. Read more here: -------

We can help you with installation if you contact our sales dept on phone ---------

You can purchase the products at the nearest dealer, see map here: ---. You can also contact us on the phone number: ---.

You can purchase the products at the nearest dealer, see map here: ---. You can also contact us on the phone number: ---.

No, it is unfortunately not possible to reverse the door.

The appliances indicate error codes in order to give advice to the user and to simplify service. If an error has occurred during the program, an error message will appear in the display. After action, turn the machine off and on again. Explanations of error codes are included in the user manual.

It costs xxx, - incl. VAT to design a special program. Please contact our service department at phone ------ or mail ------- and they will be able to assist you further.

Cleaning should be done regularly. The frequency depends on the use of the machine. Care and cleaning advice can be found in the user manual.

The drying time depends on several reasons: what model do you have, how wet the clothes are, what kind of material it is and how big of a load did you have. We recommend that fabrics to be tumble-dried are centrifuged at min. 1000 rpm or more to remove as much as possible water during the wash process. Examples of program durations are found in the user manual.

Yes, you can switch from 230v to 400v. However, this does not apply to models that have been supplied with 400v from the start.

According to current legislation, there are no requirements for energy classification for devices for commercial use. Therefore, no energy labels are found.

Professional machines are robust and reliable machines that are built to last longer and are the best choice for businesses where the machine runs often.

Yes, you can reverse the door. Read how in the user manual for your product.

Yes, our 7 and 9 kg tumble dryers can be connected to external payment systems. The machines are tested with BEAS and Aptus payment systems, but can be used with other systems as well.

Yes, a simple kit comes with the dryer. If you want a more stable assembly set, you can buy a stacking set. Read more here ----------

The professional tumble dryers can handle the same number of kilograms as the domestics, but the programs are designed to handle less to secure the best result every time.

The heat pump dryers significantly save energy. This is especially important for business areas where the tumble dryers run constantly.

There could be several reasons for this, for example if you have opened the door during drying and the moisture reading has been disturbed, if the lint filter needs to be cleaned, condensation container is full (if your model has it), if you chose the program not suitable for the fabric drying, or if the filter is blocked with lime.

Drying time depends on the model of your tumble dryer, how wet the laundry is, what kind of material it is and how much is loaded into the machine. If the drying takes too long, one reason for that can be that the lint filter has not been properly cleaned. Instructions for that can be found in the chapter "Care and cleaning" in the user manual.

There could be several reasons for this, for example if the tumble dryer has not been used over a longer period of time, so can a bouncing sound occur due to a malformation of the support wheel, which will go away a during the first cycle after this standstill. Other reason can be if you have loaded too much laundry. Noise from the outlet pump can occur if the lint that comes from the laundry has passed through in the outlet pump.

Please contact our sales department on tel. --------- they will be able to help with info about installation.

Find a dealer near you here: -------- You can also contact us on phone -------

You can see exhibited products here ---------

The appliances indicate error codes in order to give advice to the user and to simplify service. If an error has occurred during the program, an error message will appear in the display. After action, turn the machine off and on again. Explanations of error codes are included in the user manual.

Cleaning should be done regularly. The frequency depends on the use of the machine. Care and cleaning advice can be found in the user manual.